A real person on the other end.
Tell us what happened. We read every message and answer by email.
01Monday to Friday, 9:00 to 18:00 Cancún time
02A reply within 1 business day
03In English or Spanish
PawMiaw Support
We’re here to help.
Tell us what happened and a real person on the PawMiaw team will write back. Most questions also have a short answer below.
PawMiaw Support
01 / 02 
Write to support
Tell us what happened and we’ll answer by email.
We reply within 1 business day
Prefer email? Write to support@pawmiaw.comQuestions
Quick answers, before you write.
How do I manage or cancel my subscription?
Where you subscribed decides where you manage it. iPhone or iPad: Settings, your name, Subscriptions, PawMiaw (Apple handles the billing, so cancelling happens there). Android: Google Play, your profile, Payments and subscriptions. On the web: sign in at pawmiaw.com, open your menu, then Premium & billing. Cancelling keeps Premium until the end of the period you already paid for.
How do I delete my account?
In the app or on the web, open your menu, then Account security, then Delete account. We send a code to your email to confirm it’s you, and the account is deleted after a short waiting period in which you can still change your mind. Deleting it doesn’t cancel an App Store or Google Play subscription, so cancel that first.
I bought Premium but I don’t see it
Make sure you’re signed in with the same account. On iPhone, open the Premium plans and tap Restore purchases. Premium belongs to the household: its owner buys it and everyone in the household gets it.
My verification code or reset link didn’t arrive
Check your spam or promotions folder. A code lasts 10 minutes and a password reset link lasts 1 hour; you can ask for a new one from the same screen.
I need a tax invoice (CFDI)
Write to us from your account’s email with your RFC, your name or company name as registered with the SAT, your tax postal code, your tax regime and the CFDI use. We issue it within 24 hours of receiving all of it.
Privacy, my data, or a security problem
To see, correct or delete your personal data, read our Privacy Notice. To report a security problem, see Trust and Security.
For businesses
Running a clinic or a pet business?
Plans, locations and moving your clients over are a sales conversation. We reply within 24 hours.