Terms of Service

These Terms of Service govern your access to and use of Paw Miaw, including our websites, applications, provider tools, household tools, reminders, communications, and related services (collectively, the "Service"). The Service is operated by Paw Miaw, currently based in Cozumel, Quintana Roo, Mexico ("Paw Miaw," "we," "us," or "our").

By creating an account, clicking to continue, accessing the Service, or using the Service, you agree to these Terms and to our Privacy Policy. If you use the Service for a company, clinic, provider workspace, household, or other organization, you represent that you have authority to bind that organization.

1. Eligibility

You must be at least 13 years old to use Paw Miaw. If you are under the age of majority where you live, you may use the Service only with permission and supervision from a parent or legal guardian. The Service is not directed to children under 13, and you may not create an account or submit personal information if you are under 13.

2. What Paw Miaw Provides

Paw Miaw is a software platform for organizing pet care. Depending on your account and role, the Service may help you manage pet profiles, household access, care routines, appointments, provider workspaces, client records, photos, PDFs, invoices, payments, reminders, notifications, signed links, and communications.

Paw Miaw is not a veterinary clinic, hospital, pharmacy, insurer, emergency service, or medical provider. Paw Miaw does not diagnose, treat, prescribe, provide veterinary advice, guarantee provider services, or replace professional judgment. In an emergency, call a veterinarian, emergency clinic, or other qualified professional.

3. Accounts and Security

You are responsible for the accuracy of the information you provide, the security of your account credentials, and all activity under your account. Notify us promptly at support@pawmiaw.com if you believe your account has been compromised. We may require email verification, password resets, session revocation, or other security steps before allowing access to parts of the Service.

4. Household and Provider Responsibilities

Household users are responsible for the pet information, care tasks, records, photos, reminders, household invitations, provider connections, and communications they create or approve. Provider users and provider workspaces are responsible for their clinic or business profile, staff access, client records, appointment details, invoices, payments, services, treatment decisions, professional licenses, and compliance with laws that apply to their business.

When you approve a household member, provider, staff member, or signed link, you authorize the relevant access described in the product flow. You are responsible for reviewing access before granting it and for removing access when it is no longer appropriate.

5. User Content and Records

You keep ownership of content you submit to Paw Miaw, including pet profiles, messages, records, notes, photos, PDFs, attachments, appointment details, provider content, and billing information ("User Content"). You grant Paw Miaw a worldwide, non-exclusive, royalty-free license to host, store, copy, display, transmit, process, and use User Content only as needed to operate, secure, support, improve, and provide the Service.

Pet profiles, care records, photos, attachments, routines, appointments, and household conversations are household-owned content. If a household's primary owner deletes their account, that household and its household-owned content are permanently deleted for every member, unless the owner chose to leave the household to another adult member before deleting. In that case the household passes to that person with its contents and moves to the free plan. A household you joined but do not own remains, while your membership is removed and your authored messages are de-identified. Clinic and provider-workspace records are business-owned content and may remain with that workspace after your personal account and staff membership are deleted.

You represent that you have the rights and permissions needed to upload and share User Content. You are responsible for keeping your own backup copies of important records. Paw Miaw is not a system of record for emergency care, legal compliance, tax compliance, or professional veterinary recordkeeping unless a separate written agreement says so.

6. Olfato AI (Beta)

Olfato AI is the name of two optional features that use artificial intelligence: a chat where a family asks questions about its pets, and a brief of a pet's record for provider workspaces. The Privacy Policy explains what each one sends, to whom, and what we keep.

The chat for families

• Information, not veterinary care. Olfato AI is an AI, not a veterinarian. Its answers are general information. It does not diagnose, prescribe, or give doses, and it can be wrong or leave something out.
• Emergencies. If something may be urgent, contact your veterinarian or an emergency veterinary clinic right away. Do not wait for an answer from Olfato AI or rely on it in an emergency.
• Your decisions. You decide what to do for your pet. Check anything important with a veterinarian before acting on it.
• Before you start. You must read and accept a notice that says what is sent and to whom. You can withdraw that acceptance at any time. Your earlier chats stay until you delete them.
• What you send. You are responsible for what you write and for the photos you add. Do not add photos of people, or information about other people that you do not have the right to share.
• Plan and limits. The chat is part of the household Premium plan, including its trial. We may limit how much it can be used, such as the length of a message, the number of photos, or daily use, and we may change those limits.
• Beta. The chat is a beta feature. It may change, be limited, be unavailable, or be withdrawn.

The brief for provider workspaces

The brief is an optional feature for provider workspaces. It uses artificial intelligence to write a short brief of a pet's record from what the workspace has recorded. It is off unless the workspace turns it on. In the rest of this section, "Olfato AI" means the brief.

• A reading aid, not advice. A brief is generated by AI from the records. It can leave information out or be wrong. It is not veterinary advice, a diagnosis, or a treatment recommendation.
• Check it before acting. The professional must check the brief against the record before acting on it, and remains solely responsible for clinical and care decisions.
• Not the record. The record is what counts. The business must not rely on a brief as the record or use it in place of reading the record.
• Your clients. By turning Olfato AI on, the business confirms that it has informed its clients about this use of AI on their records, as its own policies and applicable law require. Paw Miaw records who confirmed this and when.
• What your staff write. The business is responsible for what its staff write in notes and records, including the text that is processed when Olfato AI is on. Staff-only internal notes are processed only if the business turns that option on.
• Beta. Olfato AI is a beta feature. It may change, be limited, be unavailable, or be withdrawn. The business can turn it off at any time in Settings.

Decisions made with the help of a brief are professional decisions of the business and its staff. To the extent the law allows, the Disclaimers and Limitation of Liability sections of these Terms apply to both parts of Olfato AI and to the decisions made with their help.

This section does not reduce what Paw Miaw is responsible for: keeping the Service secure, choosing with care the providers it uses, and handling data as the Privacy Policy says.

7. Payments, Subscriptions, and Refunds

Paw Miaw may offer paid household and provider plans, subscriptions, add-ons, or usage-based features. Prices, plan limits, billing periods, taxes, and renewal terms will be shown at checkout or in the relevant billing flow. You authorize Paw Miaw and its payment processors to charge the payment method you provide for amounts due.

Unless required by law or stated otherwise at checkout, paid subscriptions renew automatically until canceled. You may cancel a subscription at any time, and cancellation will stop future renewals at the end of the current billing period.

Production refund policy: fees are generally non-refundable except where required by law, where we confirm a duplicate charge or billing error, or where Paw Miaw approves a refund in its discretion. Partial-month refunds and credits are not guaranteed. Purchases made through Apple App Store or Google Play must be handled through the applicable app store refund process unless the store directs otherwise.

8. Acceptable Use

You may not misuse the Service. This includes attempting to access another account without permission, interfering with security, scraping or reverse engineering the Service, uploading malicious code, sending unlawful or abusive content, violating privacy or intellectual property rights, using the Service for fraud, or using Paw Miaw to provide services you are not licensed or legally allowed to provide.

9. Third-Party Services

The Service may integrate with or depend on third-party services, including payment processors, email providers, cloud storage, authentication providers, analytics providers, app stores, and pet care providers. Third-party services may have their own terms and privacy policies. Paw Miaw is not responsible for third-party services, provider services, app store decisions, payment network decisions, or veterinary care decisions.

When Olfato AI is used, by a person who accepted the chat's notice or by a workspace that turned on the brief, the Service also uses artificial intelligence providers. The Privacy Policy lists the providers that process data for the Service. Paw Miaw is responsible for choosing those providers and for handling data as the Privacy Policy says.

10. Intellectual Property

Paw Miaw and its licensors own the Service, software, design, trademarks, logos, documentation, and other materials, excluding your User Content. We grant you a limited, revocable, non-transferable license to use the Service as permitted by these Terms. Feedback you provide may be used by Paw Miaw without restriction or compensation.

11. Changes, Suspension, and Termination

We may change, suspend, or discontinue parts of the Service. We may suspend or terminate access if we believe you violated these Terms, created risk for Paw Miaw or others, failed to pay amounts due, or used the Service unlawfully. You may stop using the Service at any time and may request account deletion as described in the Privacy Policy.

An in-app deletion request starts a 48-hour cancellation period. Normal account access is frozen during that period. You may cancel in the Service or through the security-email link until permanent deletion begins; after processing begins, deletion cannot be reversed. Account deletion does not create an automatic or prorated subscription refund.

12. Disclaimers

The Service is provided "as is" and "as available." To the maximum extent permitted by law, Paw Miaw disclaims all warranties, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, availability, and reliability. We do not guarantee that reminders, notifications, messages, signed links, uploads, payment flows, or provider workflows will be error-free, uninterrupted, timely, or complete.

13. Limitation of Liability

To the maximum extent permitted by law, Paw Miaw and its owners, officers, employees, contractors, vendors, and affiliates will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, lost profits, lost data, loss of goodwill, service interruption, pet injury or death, provider conduct, veterinary decisions, billing disputes between providers and clients, or damages arising from your use of or inability to use the Service.

To the maximum extent permitted by law, Paw Miaw's total liability for any claim will be limited to the greater of the amount you paid Paw Miaw for the Service in the three months before the event giving rise to the claim or USD $100.

14. Indemnity

To the maximum extent permitted by law, you agree to defend, indemnify, and hold harmless Paw Miaw from claims, damages, liabilities, losses, and expenses arising from your use of the Service, your User Content, your provider or household activity, your violation of these Terms, your violation of law, or your violation of another person's rights.

15. Governing Law and Disputes

These Terms are governed by the laws of Mexico, without regard to conflict of law rules, except where consumer protection or other mandatory laws in your location require otherwise. Before filing a claim, you agree to contact us at support@pawmiaw.com and try to resolve the dispute informally. Where permitted by law, disputes will be brought in the competent courts located in Quintana Roo, Mexico, and claims must be brought individually, not as a class or representative action.

16. Contact

Questions about these Terms can be sent to support@pawmiaw.com.